1 42000065183 2019-04-01T12:20:05-04:00 Frequently asked questions 42000103635 false FAQs 1 2019-04-01T12:20:05-04:00 1 1 2019-04-01T12:20:41-04:00 0 0 To create a ticket report in Freshdesk, you can navigate to the "Ticket" view within the product portal. Then, click the "Export tickets" button. This will allow you to configure the fields and time frame of the tickets you'd like to export from Freshdesk. <p>To create a ticket report in Freshdesk, you can navigate to the "Ticket" view within the product portal. Then, click the "Export tickets" button. This will allow you to configure the fields and time frame of the tickets you'd like to export from Freshdesk.</p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42018524124/original/5PUAMoowCedvrkdo_afzm3Qf43HC2t5SQg.png?1554135614" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42018524124/original/5PUAMoowCedvrkdo_afzm3Qf43HC2t5SQg.png?1554135614" data-fileid="42018524124" data-uniquekey="1554135608355"></p> 42000103635 32 42000056136 2019-04-01T12:20:41-04:00 42001690947 1 2 0 0 How do I create a ticket report in Freshdesk? 2019-04-01T12:20:41-04:00 42001690947 1 2019-04-09T17:47:07-04:00 0 0 In order to view all active and resolved tickets that you or other members of your organization have submitted, click the "Tickets" tab on the support portal, or click the "Check Ticket Status" button.  If you are unable to view all tickets submitted by your organization, please send a request to Unison Customer Care to request this be granted. By default, not all users have access to all of their organization's tickets. From the Tickets page, you may filter the results based on the status, requester, and organization if applicable (note that your privileges in the application may differ depending on your organizational structure and role, and therefore the image below may not exactly represent your view within the Tickets page). <p>In order to view all active and resolved tickets that you or other members of your organization have submitted, click the "Tickets" tab on the support portal, or click the "Check Ticket Status" button. </p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42019085601/original/Zr-FuCf99xEgx_LknrBr2e8EsiKuI7VtLg.png?1554846177" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42019085601/original/Zr-FuCf99xEgx_LknrBr2e8EsiKuI7VtLg.png?1554846177" data-fileid="42019085601" data-uniquekey="1554846000653"></p><p><br></p><p>If you are unable to view all tickets submitted by your organization, please send a request to Unison Customer Care to request this be granted. By default, not all users have access to all of their organization's tickets.</p><p><br></p><p>From the Tickets page, you may filter the results based on the status, requester, and organization if applicable (note that your privileges in the application may differ depending on your organizational structure and role, and therefore the image below may not exactly represent your view within the Tickets page).</p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42019085784/original/DD6PXbofhj6qXRo0T8AkApVwl_kWXSmNfw.png?1554846366" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42019085784/original/DD6PXbofhj6qXRo0T8AkApVwl_kWXSmNfw.png?1554846366" data-fileid="42019085784" data-uniquekey="1554846000653"></p><p><br></p><p><br></p> 42000103635 36 42000056863 2019-04-09T17:47:07-04:00 42001690947 2 2 0 0 How do I look at tickets for my organization? 2019-04-09T17:47:07-04:00 42001690947 1 2019-05-21T11:34:44-04:00 0 0 After you access a specific ticket, you will see the following icons towards the top of the page: The first icon (arrow pointing left) allows you to reply to the ticket. If the ticket is resolved/closed, this action will reopen it. The second icon (circle with check) can be used to close a ticket. The third icon (person with plus sign) can be used to add or remove CCs for the ticket. <div data-identifyelement="362"> After you access a specific ticket, you will see the following icons towards the top of the page:</div><div data-identifyelement="364"><br></div><div data-identifyelement="367"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/42021726782/original/EyjAVsYE2U3p56YFDAdVB6016z6b6qExHg.png?1558452807" class="fr-fic fr-dii"></div><p><br></p><div data-identifyelement="370" dir="ltr">The first icon (arrow pointing left) allows you to reply to the ticket. If the ticket is resolved/closed, this action will reopen it.</div><div data-identifyelement="371" dir="ltr">The second icon (circle with check) can be used to close a ticket.</div><div data-identifyelement="372" dir="ltr">The third icon (person with plus sign) can be used to add or remove CCs for the ticket.</div><p><br></p> 42000103635 19 42000059100 2019-05-21T11:34:44-04:00 42001690984 3 2 0 0 How do I reply to or close a ticket in the Unison Support Portal? 2019-05-21T11:34:44-04:00 42001690984