Freshdesk FAQs

Frequently asked questions regarding the Freshdesk system

How do I create a ticket with Unison Customer Care?
Requests or tickets may be submitted to Unison Customer Care one of many different ways. A ticket may be submitted via email using one of the following...
Wed, 18 Nov, 2020 at 5:54 PM
How do I see another user or agency's reported issues?
Due to security concerns, agencies are not able to see other agencies' tickets submitted to Unison Customer Care, as some tickets may contain user or c...
Wed, 18 Nov, 2020 at 5:57 PM
How do I look at tickets for my organization?
In order to view all active and resolved tickets that you or other members of your organization have submitted, click the "Tickets" tab on the sup...
Tue, 9 Apr, 2019 at 5:47 PM
How do I reply to or close a ticket in the Unison Support Portal?
After you access a specific ticket, you will see the following icons towards the top of the page: The first icon (arrow pointing left) allows you ...
Tue, 21 May, 2019 at 11:34 AM
Why does my ticket close before I receive a fix in an expected PRISM release?
If you have submitted a ticket that required a code change to the application, you may receive a notification that the ticket has since been closed. Rest as...
Wed, 18 Nov, 2020 at 6:03 PM
How do I create a ticket report in Freshdesk?
To create a ticket report in Freshdesk, you can navigate to the "Ticket" view within the product portal. Then, click the "Export tickets"...
Mon, 1 Apr, 2019 at 12:20 PM