How do I reply to or close a ticket in the Unison Support Portal? : Unison PRISM Support

How do I reply to or close a ticket in the Unison Support Portal? Print

Modified on: Tue, 21 May, 2019 at 11:34 AM

After you access a specific ticket, you will see the following icons towards the top of the page:

The first icon (arrow pointing left) allows you to reply to the ticket. If the ticket is resolved/closed, this action will reopen it.

The second icon (circle with check) can be used to close a ticket.

The third icon (person with plus sign) can be used to add or remove CCs for the ticket.

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