FAQs

How can I change my password?
To be able to change your "Sign In" or "Approval" password you will need to login and navigate to "My Profile" in the upper ri...
Tue, 25 Sep, 2018 at 10:13 AM
Is there a character limit for Custom Fields?
The character limits regarding various fields available when configuring Custom Fields are as follows: The character limit for the "Label" field...
Wed, 26 Sep, 2018 at 9:33 PM
How do I delete/modify Supporting Documents?
The following scenarios lay out the process of deleting/modifying Supporting Documents based on a user's security privileges: 1. If a Supporting Do...
Mon, 15 Oct, 2018 at 1:33 PM
What is the maximum file size for Attachments/Supporting Docs?
The exact figure is difficult to determine as it is network and hardware dependent. It is believed the application limitation is upwards of 4 gigabytes, but...
Mon, 15 Oct, 2018 at 1:33 PM
Are ZIP folders able to be sent to FedConnect?
No, a ZIP folder that has been attached to a solicitation, award, or financial assistance document and sent to FedConnect will display the following error f...
Mon, 15 Oct, 2018 at 12:52 PM
How are CFDA numbers maintained?
Each agency must maintain and update the CFDA numbers using the following steps: Navigate to System Setup | CFDA Number tab. Once the CFDA Number Selecti...
Mon, 15 Oct, 2018 at 12:50 PM
Why are our documents closing automatically?
If documents are unexpectedly closing automatically, please check the "Status History" page for the documents. If they were closed at 12:00:00 by ...
Tue, 4 Dec, 2018 at 9:33 PM
How do I disable forms that are no longer being used by my agency?
On the Unison Customer Portal, we have different scripts available to turn on and off specific forms.  Log into the Unison Customer Download Portal: URL...
Fri, 26 Apr, 2019 at 6:11 PM
Why Am I Seeing Inactive Users or Users Not Associated With The Site I Selected in the Buyer Assignment Utility?
There are two different methods used to search for a buyer in the Buyer Assignment utility, however they each are for a different purpose: 1. Select the...
Tue, 5 Feb, 2019 at 10:34 PM
Where can I find information on when my version of PRISM will be de-supported?
Information on de-support dates and other important announcements can be found on the Announcements Forum on the Customer Support Portal: https://acqsup...
Wed, 7 Aug, 2019 at 2:39 PM